Term and Conditions
Seluruh layanan yang diberikan di narayatour.com, mengikuti aturan yang berlaku dan ditetapkan oleh Inara Jaya Wisata
All services provided at narayatour.com follow the applicable rules and regulations set by Inara Jaya Wisata
Ketentuan Umum
General Requirements
a. Informasi dan harga yang tercantum di website narayatour.com adalah informasi dan harga yang masih berlaku
a. The information and prices listed on the narayatour.com are information and prices that are still valid
b. Harga bisa berubah setiap saat dan harga serta pemesanan tidak mengikat jika tanpa disertai uang muka dengan konfirmasi.
b. Prices can change at any time and prices and orders are not binding if without a down payment with confirmation.
c. Semua perubahan Harga dan Informasi akan diinformasikan melalui website narayatour.com
c. All changes to prices and information will be informed via the narayatour.com website
d. Jam kerja dan pelayanan Narayatour adalah pada hari Senin-Sabtu dari 08.00-17.00 (WIB) semua komunikasi ( Via email, Telepon, WhatsAppl ) dan proses order dapat di lakukan pada jam kerja tersebut. Kami akan merespon secepat mungkin.
d. Narayatour’s working hours and services are Monday-Saturday from 08.00-17.00 (UTC +7). All communications (via email, telephone, WhatsApp) and order processing can be done during these working hours. We will respond as quickly as possible.
e. Semua detil paket tour meliputi Harga,Itinerary & Fasilitas kami jamin sesuai yang tercantum di website narayatour.com
e. We guarantee all details of the tour package including price, itinerary & facilities as stated on the narayatour.com website
Pemesanan Layanan
Service Orders
a. Pemesanan dapat dilakukan dengan cara Booking Online melalui form Booking, Email, SMS,WhatsApp,Phone Call
a. Orders can be made by Booking Online via the Booking form, Email, SMS, WhatsApp, Phone Call
b. Saat melakukan pemesanan, pastikan data yang anda kirimkan benar Mulai dari Nama, Tanggal, Jam, No Kontak, Alamat Email, Jumlah Peserta.
b. When placing an order, make sure the data you send is correct, starting from name, date, time, contact number, email address, number of participants.
c. Pastikan anda membaca dengan teliti Mulai dari Nama, Tanggal, Jam, No Kontak, Alamat Email, Jumlah Perserta, Itinerary dan Fasilitas tour pada surat konfirmasi tour yang kami kirimkan kepada anda melalui email.
c. Make sure you read carefully Starting from the Name, Date, Time, Contact Number, Email Address, Number of Participants, Itinerary and Tour Facilities in the tour confirmation letter that we sent to you via email.
d.Kesalahan mengirimkan dan mengkonfirmasi data yang kami kirimkan kepada anda diatas , dapat menyebabkan Tour anda mengalami kegagalan, kami tidak bertanggung jawab atas kesalahan data setelah kami mengirimkan konfirmasi tour kepada anda.
d. Errors in sending and confirming the data we sent to you above can cause your tour to fail, we are not responsible for data errors after we send the tour confirmation to you.
Metode Pembayaran
Payment Method
a.Down Payment sebesar 20% dari total biaya untuk setiap reservasi/pemesanan.
a.Down Payment is 20% of the total cost for each reservation/booking.
b.Pembayaran Down Payment 20% dilakukan setelah reservasi anda dikonfirmasi oleh team kami bahwa pelayanan yang anda pesan tersedia. Kami tidak akan meminta deposit dalam bentuk apapun bilamana pemesanan anda belum dikonfirmasi.
b. Down Payment of 20% is made after your reservation is confirmed by our team that the service you ordered is available. We will not ask for a deposit in any form if your booking has not been confirmed.
c. Pembayaran Down Payment dilakukan melalui Payment Gateway.
c. Down Payment payments are made via Payment Gateway.
d. Pelunasan Pembayaran setelah melakukan Down Payment dilakukan pada saat penjemputan tour oleh tim kami
d. Payment settlement after making a Down Payment is made when the tour is picked up by our team
e. Pembayaran Pelunasan dapat dilakukan secara Cash melalui tim penjemput atau Transfer bank
e. Payment: Repayment can be made in cash via the pick-up team or bank transfer
f. Kegagalan/Kesalahan dalam memenuhi syarat diatas dapat mengakibatkan kegagalan reservasi tour anda.
f. Failure/errors in fulfilling the above requirements may result in the failure of your tour reservation.
Pembatalan Tour Wisata
Tour Cancellation
a. Pembatalan dilakukan 30 hari sebelum keberangkatan, dikenakan 50% biaya
a. Cancellations made 30 days before departure, subject to a 50% fee
b. Pembatalan dilakukan 20 hari sebelum keberangkatan, dikenakan 75% biaya pembatalan
b. Cancellations made 20 days before departure, subject to a 75% cancellation fee
c. Jika pembatalan dilakukan 10 hari sebelum keberangkatan, dikenakan 100% biaya pembatalan
c. If cancellation is made 10 days before departure, a 100% cancellation fee will be charged
d. No Show = Non refundable/ Non rescedule.
d. No Show = Non refundable/ Non rescedule.
f. Keterlambatan & Kesalahan jadwal, yang diakibatkan oleh Bencana alam, demonstrasi,Kecelakaan dan Huru hara atau diakibatkan oleh kesalahan peserta dan Tanpa Konfirmasi kami anggap sebagai pembatalan sepihak oleh peserta tour.
f. Delays & schedule errors caused by natural disasters, demonstrations, accidents and riots or caused by participant error and without confirmation are considered unilateral cancellation by the tour participants.
e. Semua Perubahan dan Pembatalan harap diinformasikan secara tertulis melalui email, Whatsapp, Perubahan dan pembatalan tanpa informasi melalui email atau Whatsapp dianggap tidak berlaku.
e. All changes and cancellations must be informed in writing via email, Whatsapp. Changes and cancellations without information via email or Whatsapp are considered invalid.
Peraturan Tour Narayatour
Narayatour Tour Rules
a.Peserta dilarang membawa Barang-barang yang dianggap melanggar hukum / Tanpa Ijin Resmi : Meliputi Senjata Tajam, Senjata Api & Narkoba.
a. Participants are prohibited from bringing items that are considered unlawful / Without Official Permit: Including Sharp Weapons, Firearms & Drugs.
b. Peserta dilarang untuk menggunakan Fasilitas Tour Seperti Mobil & Hotel untuk kegiatan yang melanggar hukum.
b. Participants are prohibited from using tour facilities such as cars & hotels for activities that violate the law.
c. Peserta dilarang membuang sampah sembarangan baik di Area Publik atau di Area Wisata.
c. Participants are prohibited from throwing rubbish carelessly either in public areas or in tourist areas.
d.Peserta dilarang mengambil Benda Cagar Budaya, Tanaman dan Hewan yang dilindungi di Area Publik atau Area Wisata.
d.Participants are prohibited from taking protected Cultural Heritage Objects, Plants and Animals in Public Areas or Tourist Areas.
e. Patuhilah setiap instruksi dari Tour Guide Kami
e. Obey every instruction from our Tour Guide
f. Patuhilah Semua Peraturan di Hotel
f. Obey all rules at the hotel
g. Jagalah Sopan Santun anda selama tour berlangsung.
g. Maintain your manners during the tour.
h. Narayatour berhak Melarang, Menyarankan dan Melaporkan peserta kepada pihak berwenang jika melakukan kegiatan yang melanggar hukum yang berlaku, Peraturan Wisata Narayatour atau yang berpotensi merugikan lingkungan alam.
h. Narayatour has the right to Prohibit, Advise and Report participants to the authorities if they carry out activities that violate applicable laws, Narayatour Tourism Regulations or which have the potential to harm the natural environment.
Lain-Lain
Other
a. Syarat dan ketentuan ini bersifat mengikat
a. These terms and conditions are binding
b. Peserta tour yang sudah melakukan reservasi, dianggap sudah membaca dan menyetujui syarat dan ketentuan ini.
b. Tour participants who have made a reservation are deemed to have read and agreed to these terms and conditions.