Terms & Conditions

Last Updated: August 2025

By using the services of Naraya Wonder Tour (“we”, “our”, “us”), you (“the customer”, “you”) agree to the following terms and conditions. Please read them carefully before making a booking.

1. Booking & Payment

• To confirm your booking, a non-refundable deposit is required at the time of reservation. The remaining balance is to be paid upon pickup on the day of departure.
• Currently, we accept payment via bank transfer to our company account.
• We are in the process of integrating a payment gateway to allow secure payment by credit card and e-wallet. This option will be available soon.
• All prices are quoted in Indonesian Rupiah (IDR), unless otherwise stated.
• We reserve the right to adjust prices in case of currency fluctuation or operational cost changes, with prior notice.

2. Cancellation & Refund Policy

Please refer to our Refund & Returns Policy for full details. In general:

• Cancellations made more than 7 days before departure may be eligible for a partial refund (excluding deposit).
• No refunds for cancellations within 48 hours or no-shows on the day of departure.
• Refunds, if approved, will be processed within 14 working days.

3. Travel Documents & Requirements

• You are responsible for having valid travel documents: passport, visa, permits, etc.
• We are not liable for denied boarding or entry due to incomplete documentation.

4. Travel Insurance

• We strongly recommend you purchase comprehensive travel insurance covering:
  • Trip cancellation
  • Medical expenses and emergency evacuation
  • Lost or delayed baggage
• Naraya Wonder Tour does not provide travel insurance and holds no liability for uninsured losses.

5. Liability Disclaimer

• We are not liable for:
  • Loss, theft, accidents, injuries, delays, or force majeure during the trip
• Participants agree to follow safety instructions from guides and drivers.

6. Conduct & Tour Participation

• We reserve the right to remove or refuse service to any individual who:
  • Engages in illegal activity
  • Disrupts the tour experience
  • Causes danger or discomfort to others
• No refunds will be given in such cases.

7. Force Majeure

• We are not responsible for cancellations or changes due to events beyond our control, such as:
  • Natural disasters
  • Government restrictions or political unrest
  • Pandemics, strikes, or other unforeseen events
• We will try to offer alternative dates or credits if possible.

8. Privacy Policy

• We collect only the data necessary for booking and travel arrangements.
• Your information is kept confidential and will not be shared unless required by law.
• Read our Privacy Policy for full details.

9. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Indonesia. Any disputes shall be settled in the jurisdiction of Malang, East Java.

Naraya Wonder Tour is a trademark of CV. Inara Jaya Wisata.